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Privacy policy

Privacy statement Spiru B.V.

25 May 2018

Your privacy is very important to Spiru B.V.. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the Spiru webshop with information we learn about you.

If you have any questions, or if you want to know exactly what we are keeping track of you, please contact Spiru B.V…

Delivery of the order
When you place an order with us, we use your personal data to process it neatly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your payment details, date of birth, name and address, nickname, ip-address, e-mail address, telephone number and billing address. We do this on the basis of your permission. We keep this information until your order is completed and seven years later (that is the legal obligation to keep it).

Providing to third parties
We cooperate with certain companies, which may receive your personal data from us as mentioned above.

For the handling of orders we work together with:

.

  • Our payment provider Mollie
  • PayPal
  • Billink
  • e-Boekhouden.nl
  • Our postal company PostNL

Of these parties, PayPal is located outside the EU.

Portal access
With our portal you get access to a management environment where you can set up, specify and change things for the webshop yourself. We keep track of what you have done and when, so that there is evidence of it.

For this we use your nickname, name and address, billing address, ip-address, phone number and e-mail address. We do this on the basis of your permission. We retain this information until the end of the service to you.

Statistics and profiling
We keep statistics on the use of our web shop With these statistics we improve our web shop to show only relevant information. We may combine your personal information to find out more about you. Of course we will respect your privacy at all times. If you don’t want this, you can always report it to us.

For this we use your phone number, email address, ip-address, name and address and billing address. We do this on the basis of your permission. We store this information for one year.

Building in-app
You can buy Spiru from our online store where we use your personal data to process and register your purchase.

For this we use your ip-address, e-mail-address, billing address, nickname, phone number and nickname. We do this on the basis of your permission. We keep this information until your order is completed and seven years later (that is the legal obligation to keep it).

Contact form and Newsletter
You can use the contact form to ask us questions or make requests.

For this we use your email address, ip-address, phone number and name and address information. We do this on the basis of your permission. We keep this information until we are sure you are satisfied with our response.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also report this via your account. You can also pass this on via the portal.
Your email address is automatically added to the list of subscribers. This information is kept until you cancel your subscription.

Your account
Certain parts of our webshop require you to register first. You will need to provide information about yourself and choose a username. This will create an account where you can log in with that username and a password of your choice.

For this we use your nickname, name and address, phone number, email address, IP address, date of birth, billing address and payment details. We do this on the basis of your permission. We will keep this information until you close your account.

We save this information so you don’t have to fill it in again and again and so we can approach you more easily if necessary at the webshop. You can change the information in your account whenever you want,

Providing to third parties
We cooperate with certain companies, which may receive your personal data from us as mentioned above.

We share data with the following parties, who provide us with customised advertisements:

  • Facebook
  • Google

We share data further with the following parties, who will use the data for their own marketing:

  • Facebook
  • Google
  • Hotjar
  • Tawk.to
  • Twitter
  • OptinMonster
  • MailChimp

Of these parties Hotjar, Tawk.to, Twitter, OptinMonster and MailChimp are located outside the EU.

Advertising
We would like to send you advertising about offers and new products or services. We do this:

  • per post
  • per email
  • via social media
  • per phone

You can object to this advertisement at any time. Each letter states how to do this. Each email contains an unsubscribe link. You can either block us or use the unsubscribe option. You can indicate this when you receive a call. You can also report this via your account. Through the portal you can also pass on this information.

Location information
Sometimes it is necessary for our webshop Spiru to find out where you are. We then ask separately whether we are allowed to know this and only if you give us permission will we receive this information.

For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the creators of this software (such as Google Maps) do with it. So always read their privacy statements as well.

Advertisements
Our shop displays general advertisements. We do not keep any personal data, so we do not know if you like it.
Provision to other companies or institutions
With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so (e.g. if the police demand it in the event of a suspected crime).

Cookies
Our shop uses cookies. Cookies are small files in which we can store information so that you do not always have to fill them in. But we can also see that you are visiting us again.

When you first visit our web store, we will display a message explaining cookies. We will ask you for your consent to the use of these cookies.

You can disable cookies via your browser, but some things in our shop will not work properly anymore.

With other companies that place cookies we have made agreements about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So read their privacy statements.
Google Analytics
We use Google Analytics to track how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep up. We allow Google to use the Analytics information obtained for other Google services. We let Google anonymize the IP addresses

Security
Security of personal data is of great importance to us. We make sure that your data is secure with us. We always adjust the security and pay close attention to what can go wrong.

Changes to this Privacy Statement
If our webshop changes, we must of course also change the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately as well.

Assessing, modifying and deleting your data
If you have any questions or would like to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • Get an explanation of what personal information we have and what we do with it
  • see the exact personal data we have
  • Correction of errors
  • The removal of outdated personal data
  • revocation of consent
  • Objecting to a certain use

Please make sure that you always clearly indicate who you are, so that we are sure that we do not modify or delete the data of the wrong person.

Complainting a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Authority Personal Data.

Contact information
Spiru B.V.
Koldingweg 9
9723HL Groningen
[email protected]
0502112942